Frequently Asked Questions
NeuroCare Specialty Home Care’s Frequently Asked Questions will answer all your questions about our non-medical home care in California. If your question is not in our Frequently Asked Questions, feel free to contact us.
What is home care and how does it differ from home healthcare?
- Home Care is also referred to as non-medical, private-duty, or custodial care, typically refers to companion and personal care activities such as bathing, grooming, dressing, incontinence care, meal preparation, light housekeeping, medication reminders, assistance with ambulation and transportation to medical appointments. These types of services are typically provided by Home Care Aides, Certified Nursing Assistants (CNA’s) or Home Health Aides (HHA’s), and can be arranged for anywhere from 1 to 24-hours a day. Home care is often sought by the elderly, individuals with chronic illnesses, those with disabilities, and transitioning from a hospital or medical facility to home.
- Home Health Care or skilled medical care follows a specific plan of care under the supervision of a Physician and involves home health care services such as nursing care, physical, occupational, speech, and respiratory therapies, as well as social services and hospice care.
Is NeuroCare Specialty Home Care a Home Care Agency, Employment Agency, or Registry/Broker.
NeuroCare Specialty Home Care is a licensed home care agency. We accept responsibility for screening, training, insuring, and supervising our employees. The other models do not.
Where do you provide services?
We provide services in the following areas:
- Los Angeles
- Orange County
- San Diego
- San Fernando Valley
- San Gabriel Valley
- Santa Barbara County
- Ventura County
What are the costs of your services?
What if I require care that is not provided by your company?
Do you provide care in hospitals, skilled nursing facilities, or assisted living communities?
Do I need a physician’s written authorization for your services?
Who conducts the initial assessment and develops the plan of care? How emergencies are are handled after normal business hours?
Our Care Managers who are licensed registered nurses or social workers, along with the client and family develops an individualized plan of care. Our staffing personnel is available 24 hours a day to handle emergencies after normal business hours.
How is the training of your caregivers different and who provides this raining?
The training of our caregivers is a blend of online and classroom learning. Initial orientation and training prior to caring for clients, followed by annual disease specific training provided through our partnerships with local and national providers as well as seasoned healthcare professionals in neurological disorders and chronic illnesses. In addition, our caregivers are trained on Mindful Care ™, our proprietary caregiver awareness training program designed to create an enriching home environment that supports the physical, emotional, mental and spiritual well-being of your loved one
Will I have the opportunity to meet the caregiver before services begin and will I have the same caregiver everytime?
Do you employ caregivers who speak different languages?
What if my caregiver is sick or on vacation?
Do I pay the caregiver directly?
How do you accommodate couples who require care?
Do you require a signed contract prior to starting services?
Do you require a deposit?
If I want to cancel services, how much notice do you require?
How quickly can I arrange for services?
How do I get started?
Your question not in our frequently asked questions?
If your question is not in our frequently asked questions, feel free to contact NeuroCare Specialty Home Care.