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Frequently Asked Questions

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FAQ's

NeuroCare Specialty Home Care’s Frequently Asked Questions will answer all your questions about our non-medical home care in California. If your question is not in our Frequently Asked Questions, feel free to contact us.

  • Home Care is also referred to as non-medical, private-duty, or custodial care, typically refers to companion and personal care activities such as bathing, grooming, dressing, incontinence care, meal preparation, light housekeeping, medication reminders, assistance with ambulation and transportation to medical appointments. These types of services are typically provided by Home Care Aides, Certified Nursing Assistants (CNA’s) or Home Health Aides (HHA’s), and can be arranged for anywhere from 1 to 24-hours a day.  Home care is often sought by the elderly, individuals with chronic illnesses, those with disabilities, and transitioning from a hospital or medical facility to home.
  • Home Health Care or skilled medical care follows a specific plan of care under the supervision of a Physician and involves home health care services such as nursing care, physical, occupational, speech, and respiratory therapies, as well as social services and hospice care.

NeuroCare Specialty Home Care is a licensed home care agency. We accept responsibility for screening, training, insuring, and supervising our employees. The other models do not.

We provide services in the following areas:

  • Los Angeles
  • Orange County
  • San Diego
  • San Fernando Valley
  • San Gabriel Valley
  • Santa Barbara County
  • Ventura County
The rate for services depends upon the level of care required to provide the best care for you or your family member. Our services are paid hourly.
We have established professional partnerships with medical groups, home health care agencies, hospice providers and other providers of care and services. Our Care Managers will recommend and coordinate the appropriate providers should you require additional care or service.
Yes. NeuroCare Specialty Home Care can provide personal care or companionship in hospitals, skilled nursing facilities or assisted living communities. Thus, providing additional attention or personalized care.
No. Unlike skilled Home Health Care, non-medical home care does not require you have a physician’s written authorization prior to the start of services. Additionally, you do not need any sort of pre-qualification, certification, or prescription for our services. We will provide assistance with billing a private insurance agency and providing any documentation you need for reimbursement by an insurance carrier.

Our Care Managers who are licensed registered nurses or social workers, along with the client and family develops an individualized plan of care. Our staffing personnel is available 24 hours a day to handle emergencies after normal business hours.

The training of our caregivers is a blend of online and classroom learning. Initial orientation and training prior to caring for clients, followed by annual disease specific training provided through our partnerships with local and national providers as well as seasoned healthcare professionals in neurological disorders and chronic illnesses. In addition, our caregivers are trained on Mindful Care ™, our proprietary caregiver awareness training program designed to create an enriching home environment that supports the physical, emotional, mental and spiritual well-being of your loved one

We will arrange and supervise a personal, Zoom, or telephone interview, as is most practical, depending on the client and availability. Our goal is to establish long term, highly compatible care relationships between clients, their families, and their caregivers. We will always try to provide the same caregiver.
Yes. Through our international division, we employ caregivers who are fluent in the languages heard around the world including: French, Spanish, Chinese, and German, just to name a few.
When you caregiver is sick or needs time- off we send a relief caregiver with similar experience and qualifications.
No, caregivers are not paid directly by the client. Caregivers are paid by NeuroCare Specialty Home Care via direct deposit, so they never have to leave for banking errands.
If care is needed for the second person a surcharge is added to the individual rate.
We do not require a long-term contract; instead, we have a Client Services Agreement, which outlines the terms of service.
We do not require a deposit. However, we do request a payment for the first two week of care prior to beginning services.
We understand that changes can happen quickly; we ask that you provide a 72-hour notice prior to canceling services.
In most instances, we can start care within 24-48 hours of your request, or sooner if necessary. We are available to respond immediately to your needs.
The first step is to call, and we can begin learning about your needs and preferences. Then we can arrange a meeting, at a location of your choice, to conduct a thorough assessment.

If your question is not in our frequently asked questions, feel free to contact NeuroCare Specialty Home Care.

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